Driving License Center Dublin Pa
Advertisement Records show the average wait time in Penn Hills is not that long. Still, at 21 minutes it is longer than any other DMV office in Western Pennsylvania.
At the downtown Pittsburgh center, there's a 14-minute average wait. It's 14 minutes in Bridgeville, 13 in Butler, 11 in Greensburg and just 7 in Beaver Falls. Action News Investigates asked PennDOT why the Penn Hills center has longer wait times. 'It could depend on the types of transactions that are done here,' spokesperson Alexis Campbell said. 'Certain transactions take longer than others.'
That includes getting a license for the first time, and trying to verify documents from a foreign country. Another reason could be that a DMV worker told Action News Investigates the Penn Hills center has some vacant positions that have not been filled.
I need to man up and take my PA driving test, can I hear your stories? Some places are more challenging than others just based on the neighborhood surrounding the PennDOT center (amount of traffic, winding roads, tight/wide lanes, etc). I really wish I'd passed it so I could have transferred my license! Philly drivers scare the pants.
PennDOT confirmed there is currently one vacant position. A driver's education instructor who frequents local license centers said other offices appear to be better staffed.
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“When I go there, I see a lot more people working. They don't have as many people here. So, I think that may be the reason why they have to wait,” said driving instructor Lenny Plotkin.
Still, Penn Hills looks good compared to some DMVs in eastern Pennsylvania. The longest average wait times in the state were at Philadelphia’s Arch Street center at 38 minutes, and the Lehigh Valley center in Allentown at 43 minutes. PennDOT said it started monitoring wait times in order to reduce them. “We realize that when a person comes to the DMV, they're not looking to spend a lot of time here. We get it,” Campbell said.
PennDOT tracks wait times using machines near the entrance of the centers. Customers press a button and pull a ticket and that’s when the clock starts ticking.
The records obtained by Action News Investigates show the best time of day to visit a driver license center is in the morning. In the Pittsburgh area, the average wait between 8 and 8:30 a.m.
Is just three minutes. That jumps to 17 minutes between 1 and 1:30 p.m., and 25 minutes between 4:30 and 5 p.m. Campbell said that makes sense. “It’s how we live our lives.
You have lunch breaks, you get off work and start doing the things you need to do,” she said. The time of year can also make a difference in how long you sit at the DMV.
Statewide, wait times last year averaged just 11 minutes in December but 23 minutes in July and August, when kids are out of school. 'We see huge, huge shifts upward in the demand for driving tests in the summer,” Campbell said.
She said PennDOT has adjusted its staffing to accommodate for the busy periods. Some customers said they have seen a difference since the state started monitoring wait times. “I honestly thought it would be worse than it was,” said Ryan Petnuch, of Point Breeze. 'Last time I was here to get my permit, it took a while longer.' 'I think it's a good idea for this new system because it seems like I don't have to wait too long.
That's great,” said Deborah Green, of Plum.
Rachel Leandri, staff writer After a long six months, Sarah Angelo is looking forward to taking her driver's license test Thursday. Sarah, a 16-year-old from Plumstead, and her mom are driving to Allentown for the test because the state Department of Transportation Driver's License Center in Dublin, which is only a 10-minute drive from the family's house, had no availability for the teen until October.
'Sarah would've became very upset and impatient if she had to wait 'til October. It's at that point where we need her to drive,' said Sarah's mother, Lisa, noting her daughter works part-time, volunteers at a hospital after school and writes for this news organization's reality team. 'She's been working really hard and it's just not fair she would have to wait that long.'
Sarah isn't alone in her wait to be tested, especially at this time of the year. PennDOT spokeswoman Alexis Campbell said the issue is simply supply and demand, and there's always a high demand for driving skills tests. 'We are a big state,' Campbell said, noting that the driver's license centers provide multiple services for Pennsylvania's 8.9 million licensed drivers.
Wait times to take the 30-minute driver's license test vary from county to county, and the five counties in the Philadelphia region — the most densely populated area in the state — tend to have longer wait times than most areas, Campbell said. Summer is a busier time for every driver's license center, she added. There are two driver's license centers in Bucks County: one in Dublin and another in Bensalem. The only driver's license skill center in Eastern Montgomery County is in Upper Moreland.
Campbell said the average waiting time for an area with such a high population density — once an individual is eligible, which is six months after they get their permit — is about 35 days. It can be more in the summer. To relieve stress on the system, PennDOT is offering non-commercial driving skills tests at PennDOT-approved third-party sites as part of a pilot program that started in May 2016.
Driving License Center Dublin Pa
This program, helping aspiring drivers 'jump the line' of high demand for a 'market-driven fee,' is being tested at 10 sites statewide, and PennDOT officials might add more sites in the future. When a person takes the test at one of these sites and passes, he or she receives a stamped permit good for 120 days. After he or she receives their camera card, they can head straight to their local driver's license center (with no appointment) to get their photo taken and license printed. Bucks County and Eastern Montgomery County each have one third-party site. John’s Driving School in the Fairless Hill section of Falls administered about 1,700 tests since the start of the pilot, and Driver Training Services in Upper Gwynedd administered about 1,000, Campbell said. Jason Fidishun, owner of John's Driving School, said he administers more than 100 driver's license tests each week. He charges $99 per test — pass or fail — for test-takers who use their own vehicles, and $150 for those who use a vehicle he provides.
Driver Training Services charges the same fees. By law, third-party sites have to give PennDOT 48 hours' notice before a test for quality control and auditing purposes, so test-takers can schedule within about three days. 'I would definitely consider paying the $100 before driving an hour away from home,' said Lisa Angelo, Sarah Angelo's mother, after she learned about the pilot program. However, John's Driving School is as far from her home as Allentown, so they still are traveling to Allentown for Sarah's scheduled appointment.
Erin Jesinowski, a 16-year-old from Falls who also writes for the reality section, wishes she had known she could take her test at a third-party site. She waited eight months from the day she got her permit to take her test — in part because she waited to make her appointment, and in part because of a long waitlist.
She got her license earlier in March. 'I think the whole third-party thing is more convenient for everyone: young drivers, parents, and PennDOT itself so they aren't so flooded,' Erin said.
Rachel Leandri.